Document Type: Policy & Strategic Plan
Classification: CQC Governance Document
Applies To: All staff, offices, and domiciliary care operations

1. Company Commitment

Renewed Care Limited is committed to reducing its environmental impact and supporting the UK’s national target of achieving Net Zero carbon emissions by 2050.

As a domiciliary care provider, we recognise that our primary environmental impact is associated with staff travel, energy use, and procurement of supplies. We are committed to implementing sustainable practices without compromising the quality, safety, or continuity of care delivered to service users.

2. Policy Statement

Renewed Care Limited will:

• Measure and monitor carbon emissions where possible
• Reduce unnecessary travel through efficient rota planning
• Increase digital working and reduce paper use
• Promote sustainable procurement practices
• Encourage environmentally responsible behaviour across the workforce

This policy is reviewed annually or sooner if operational changes occur.

3. Scope

This policy applies to:

• All care staff and office staff
• All service delivery activities in the community
• All suppliers and contractors where applicable
• Office-based operations and administration

4. Carbon Emission Sources

The main sources of carbon emissions are:

• Staff travel between service users
• Office electricity and heating usage
• Use of PPE and consumable supplies
• Printing and paper-based documentation
• Supplier deliveries and logistics

5. Carbon Reduction Strategy

5.1 Travel Reduction

• Rota planning designed to reduce unnecessary mileage
• Geographic clustering of care visits
• Encouraging car sharing were safe and practical
• Monitoring staff mileage trends

5.2 Digital Transformation

• Use of digital care planning systems (e.g. Birdie)
• Reduction of paper-based care records
• Remote meetings where appropriate

5.3 Energy Efficiency

• Energy-efficient lighting in office environments
• Turning off equipment when not in use
• Encouraging responsible energy use by staff

5.4 Procurement

• Preference for environmentally responsible suppliers
• Reduction of single-use items were safe
• Bulk ordering to reduce transport emissions

6. Key Performance Indicators (KPIs)

Renewed Care Limited will monitor the following KPIs:

KPI	Target	Review Frequency
Staff mileage per service user	Year-on-year reduction	Quarterly
Paper usage	75% reduction by 2027	Quarterly
Digital care plan usage	95–100% compliance	Monthly
Supplier sustainability compliance	80% of suppliers by 2027	Annual
Travel efficiency (visits per route)	Improved scheduling efficiency	Monthly

7. Responsibilities

• Directors: Overall responsibility for carbon reduction strategy
• Managers: Ensure rota efficiency and compliance with digital systems
• Care Staff: Follow efficient travel routes and minimise unnecessary mileage
• Office Staff: Reduce paper use and support digital systems

8. Monitoring & Reporting

• Mileage and travel patterns reviewed monthly
• Environmental performance reviewed quarterly
• Policy reviewed annually by senior management
• Continuous improvement approach adopted

9. Continuous Improvement

Renewed Care Limited will:

• Review emerging green technologies
• Explore electric/hybrid vehicle options where feasible
• Strengthen supplier sustainability requirements
• Improve data tracking of carbon outputs over time

10. Policy Review

Version	Date	Author	Review Date	Notes
1.0	June 2026	Governance Lead	June 2027	Initial issue

Renewed Care Limited
Community Domiciliary Care Provider
CQC Registered Service
Environmental Commitment Policy